Terms and Conditions for Sellers

Introduction:

The [Eteket] platform is an online marketplace that allows sellers to display and sell their products to a wide range of customers. This policy aims to clarify the rules and guidelines that sellers must adhere to when using the platform, as well as to protect the rights of all parties involved in the business process.

  1. Registration and Membership:

  • All sellers must create an account on the platform to be able to display and sell their products.

  • Upon registration, the seller agrees to provide accurate and complete information, including full name, email, address, and payment methods.

  • Sellers must provide the required legal documents such as a commercial registration or business license if necessary, depending on the type of business.

  • The data submitted by the seller will be reviewed by the Eteket platform before account approval.

  • The platform reserves the right to reject or suspend accounts that violate the laws or fail to comply with the terms of use.

  1. Products Offered for Sale:
  • Sellers must ensure that all products listed for sale are original and not counterfeit or forged.
  • Products that violate local and international laws, including legally prohibited items, hazardous materials, counterfeit or expired products, are prohibited.
  • Sellers must provide accurate product information including (description, price, image, available quantity, features) and any details that help customers make an informed purchase decision.
  1. Pricing and Pricing Terms:
  • Sellers are responsible for determining the prices of their products.
  • Prices must be clear and include all taxes and fees.
  • Product prices should not include shipping and delivery charges.
  • Sellers are prohibited from making unjustified or unreasonable price changes that are not in the best interest of the customer.
  1. Shipping, Delivery, and Packaging:
  • The platform is responsible for shipping orders and delivering them to customers.
  • Sellers must prepare the orders within the specified time frame according to the purchase process and hand them over to the shipping company upon arrival of the representative.
  • In case of a delay in order preparation, the seller must contact the platform’s support service, inform them about the delay, and clarify the reason.
  • The platform is responsible for providing product packaging bags for the sellers, and sellers must use the platform’s packaging bags.
  • Sellers are not allowed to include promotional cards or their contact numbers in the order shipment.
  1. Return and Exchange Policy:
  • Buyers have the right to return or exchange the product according to the return policy approved by the Eteket platform.
  • Sellers must be prepared to handle returns and exchanges if the product does not match the description or is defective.
  • Sellers must adhere to the return or exchange procedures within the specified time frame, according to applicable laws, and cooperate with the platform in this regard.
  1. Ratings and Reviews:
  • The platform encourages customers to rate and write reviews for products they have purchased.
  • Sellers must respect customer feedback and work to improve their services and products based on the feedback.
  • Sellers are prohibited from attempting to influence or manipulate ratings or reviews.
  1. Intellectual Property Rights:
  • Sellers must ensure that the products offered for sale do not infringe upon the intellectual property rights of others (such as patents, trademarks, copyrights).
  • In case of a complaint regarding intellectual property infringement, the seller must provide legal defense proving their ownership of the product or rights to sell the product.
  1. Seller Obligations:
  • Sellers must comply with all local and international laws related to e-commerce, consumer protection, and taxes.
  • Sellers must respect intellectual property rights for products and trademarks.
  1. Incentives and Rewards:
  • The platform may offer sellers incentives and rewards based on their performance (such as high sales or good customer ratings).
  • The terms for incentives may vary from time to time according to platform policies.
  1. Legal Liability:
  • Sellers agree to indemnify the platform against any losses or damages that may arise from violating this policy or applicable laws.
  • The platform is not responsible for any issues related to product quality or shipping and delivery processes between sellers and customers.
  1. Policy Modifications:
  • The platform reserves the right to modify this policy at any time, and sellers should review the policy periodically.
  • Sellers will be notified of new changes via email or through a notification on the platform.
  1. Account Termination:
  • The platform may suspend or terminate a seller’s account if they commit serious or repeated violations of the platform’s policies.
  • Sellers have the right to terminate their accounts at any time, provided all pending transactions are completed.

Conclusion:

The [Eteket] platform strives to provide a safe and reliable e-commerce experience for both sellers and customers. Sellers must comply with this policy to ensure sustained success and full compliance with laws and regulations. We welcome you to our platform and wish you a successful business experience!