Shipping and Delivery

Last updated: July 26, 2026

1. Order Confirmation

After the order has been completed and payment has been successfully processed through the ETEKET platform, the customer will receive an email notification containing the order details. Additional notifications may be sent when the order is prepared and shipped, together with tracking information where available.

Please ensure that the email address, phone number, and delivery address are correct when submitting the order.

2. Order Preparation

ETEKET is a multi-vendor platform, so the order preparation time may vary depending on the merchant, product type, and availability. Any additional preparation period, particularly for products made or modified to order, will be stated on the product page where applicable.

If an order contains products from more than one merchant, the products may arrive in separate shipments and at different times.

3. Delivery Time

The estimated delivery period begins from the date the order and payment are confirmed, unless the product page states that an additional preparation period applies.

Within the United Arab Emirates: Two to five business days.
To GCC countries: Seven to ten business days.

These periods are estimates and do not guarantee a fixed delivery date. Delivery may be affected by public holidays, customs procedures, weather conditions, the customer’s location, merchant delays, high order volumes, shipping-company restrictions, or circumstances beyond reasonable control.

Where possible, we will contact the customer if we become aware of a significant delay.

4. Delivery Fees

Delivery fees vary depending on:

The country, city, and delivery address.
The number of merchants included in the order.
The number, size, and weight of the shipments.
The nature of the product and its transportation requirements.
The shipping company and selected service.

The final delivery fees will appear on the checkout page after the delivery address has been entered and before payment is confirmed.

Where an order includes products from several merchants, separate shipping charges may be calculated for each shipment depending on the merchant’s location and the nature of the products.

5. Shipping to GCC Countries

Shipments sent outside the United Arab Emirates may be subject to import taxes, customs duties, or customs-clearance charges under the laws of the destination country.

Unless expressly stated otherwise at checkout, the displayed delivery charges do not include taxes or customs duties imposed by the authorities of the destination country. The customer is responsible for paying such charges directly.

Customs authorities or the shipping company may ask the customer to provide proof of identity, such as a passport or national identification document, or any additional information required to clear the shipment. The customer is responsible for providing the requested information promptly.

A delay in providing customs-clearance information or paying the required charges may cause the shipment to be delayed or returned. The customer may bear the resulting costs to the extent permitted by law.

6. Accuracy of Delivery Information

The customer is responsible for entering the recipient’s name, address, phone number, and delivery information accurately and completely.

If delivery cannot be completed because of an incorrect or incomplete address, the customer’s failure to respond, or refusal to accept delivery without an acceptable reason, the customer may be responsible for redelivery fees or the cost of returning the shipment to the merchant.

Please contact ETEKET as soon as possible to request a change to the delivery address. We cannot guarantee that the address can be changed after the merchant has started preparing the order or the shipment has been handed to the shipping company.

7. Shipment Tracking and Receipt

Where tracking is available, the tracking information will be sent to the customer by email, text message, or through the customer’s account on the website.

The customer should inspect the packaging upon receipt where possible. If visible damage appears on the packaging or product, please photograph the packaging, product, and shipping label and contact ETEKET as soon as possible, preferably within 48 hours, to facilitate verification. This recommendation does not affect the customer’s statutory rights.

8. Multiple Shipments

Purchasing products from several merchants may result in:

The order being divided into more than one shipment.
Products arriving on different dates.
More than one shipping notification or tracking number being issued.
Multiple shipping fees being calculated and displayed before the order is confirmed.

The arrival of one shipment does not mean that the remaining products have been cancelled. The status of each shipment may be tracked separately.

9. Delayed or Lost Shipments

If a shipment significantly exceeds the estimated delivery period, please contact us and provide the order number.

We will follow up with the merchant and the shipping company to verify the shipment’s status and provide an appropriate solution based on the outcome of the investigation, while taking into account the customer’s rights and applicable laws.