ETEKET accepts multiple payment methods, including Visa and Mastercard cards, Apple Pay, Mada Card, bank transfer, cash on delivery, cryptocurrency payments, and instalment services through Tamara and Tabby, subject to availability for your order. The payment options actually available will appear on the checkout page. You can review our
payment methods
for more details.

You can track your order through the
Track Order
page using your order number and the email address used at checkout. You will find the order number in the confirmation email sent after your purchase. You may also receive notifications when the order is prepared and shipped, together with tracking information where available.

If you experience a problem with your order, please have your order number ready and describe the issue clearly. Include photos of the product or packaging if the item is damaged or does not match the order. Contact the ETEKET team through our
Contact Us
page, and we will review your request and coordinate with the merchant to provide an appropriate solution.

The estimated delivery time is 2 to 5 business days within the United Arab Emirates and 7 to 10 business days to GCC countries. Some products, especially items made or modified to order, may require additional preparation time as stated on the product page. If your order includes products from multiple merchants, they may arrive in separate shipments and at different times. You can review our
Shipping and Delivery Policy
for more details.

If you need to change the delivery address after confirming your order, contact us as soon as possible and provide your order number and the correct address through our
Contact Us
page. We will try to update the details before the merchant starts preparing the order or hands it to the shipping company, but the change cannot be guaranteed after that. Please check the recipient’s name, phone number, and address carefully before confirming your order.

You may request to cancel your order within one hour of confirmation, provided that the order has not been shipped and the merchant has not started preparing or processing it in a way that makes cancellation impossible. Please contact us immediately through our
Contact Us
page and provide your order number. If the cancellation is approved after payment has been collected, the refund will be returned to the original payment method and processed within 14 business days.

A payment may fail because of insufficient funds, incorrect card details, an expired card, failure to complete the verification code, or a decline by the bank or payment provider. Check the information and try again, contact your bank, or use another payment method available at checkout. A temporary hold may appear even if the order was not completed, and the bank determines how long it takes to remove it. You can review our
Payment Methods
page for more details.

Yes. Because ETEKET is a multi-vendor platform, your order may include products from more than one merchant. In that case, the items may be shipped separately, arrive on different dates, and have a separate shipping notification or tracking number for each shipment. Receiving one shipment does not mean that the remaining items have been cancelled. You can review our
Shipping and Delivery Policy
for more details.

You may request a return due to a change of mind within 7 days of receiving the product, provided that it has not been used, worn, washed, or damaged and remains in its original condition and packaging with all labels and accessories. In this case, the customer is responsible for the return shipping cost. If the product is defective, damaged, incorrect, or does not match the order or description, the merchant will bear the costs related to the return or exchange. Exchanges are subject to the availability of the requested product, size, or color. Once approved, the refund will be processed within 14 business days. You can review our
Return and Exchange Policy
for more details.