Last updated: July 26, 2026

1. Available Payment Methods

ETEKET currently accepts the following payment methods, subject to their availability in the customer’s country and the value of the order:

• Credit and debit cards, including Visa and Mastercard.
• Apple Pay.
• Mada Card.
• Bank transfer.
• Cryptocurrency payments.
• Cash on delivery.
• Tamara instalment payments.
• Tabby instalment payments.

The payment methods actually available to the customer will appear on the checkout page. Certain options may vary depending on the country, currency, order value, or the conditions of the payment-service provider.

2. Completing Payment

When a payment method is selected, the customer may be redirected to a secure page operated by the payment-service provider to enter the required information and complete transaction authentication.

The customer must ensure that the payment information is accurate and that they are legally authorised to use the selected card or account.

An order is not considered confirmed until payment has been successfully completed and the customer has received an order-confirmation notice from ETEKET.

3. Payment Data Security

Payments are processed through approved payment-service providers and secure connections. ETEKET does not usually store the complete payment-card number or the card security code (CVV).

We may retain limited transaction information, such as the payment-method type, transaction status, and reference number, for order confirmation, accounting, refund processing, and fraud prevention.

4. Currency and Currency-Conversion Fees

Base prices on the platform are displayed and processed in United Arab Emirates dirhams unless otherwise stated on the checkout page.

If the customer uses a card or account denominated in another currency, the bank or payment-service provider may convert the amount using its applicable exchange rate and may charge currency-conversion or international-transaction fees. These charges are borne by the customer, and ETEKET does not control their amount.

5. Bank Transfer

When bank transfer is selected, the customer will be shown or sent the account details and instructions required to complete the transfer.

The order is not considered paid or confirmed until the full amount has been received in the specified bank account and verified. The customer may be asked to provide the transfer receipt and order number to facilitate payment matching.

The order may be cancelled if the transfer is not received within the period shown during checkout, and product availability may change before receipt of the payment is confirmed.

6. Cryptocurrency Payments

Payment using certain cryptocurrencies may be available through a specialised payment-service provider, according to the currencies, networks, conversion rate, and payment period shown on the checkout page.

The customer is responsible for selecting the correct currency, network, wallet, and address. Transactions sent to an incorrect address or network may not be reversible. The customer may also be responsible for network, wallet, or service-provider fees.

The valuation of the amount and the processing of refunds are based on the order value in United Arab Emirates dirhams and the conditions of the payment provider used. Where a refund cannot be made through the same method, an appropriate alternative method will be arranged after verifying the customer’s identity and ownership of the order, subject to applicable laws and regulatory requirements.

7. Cash on Delivery

Cash on delivery may be available for certain orders, regions, and customers. This option will appear on the checkout page when available.

Cash on delivery may be subject to a maximum order value or additional fees displayed before confirmation. The customer must have the required amount or a payment method accepted by the delivery company available at the time of delivery.

This service may be restricted where shipments are repeatedly refused or cannot be delivered. Refusing to accept a shipment is not a method of cancelling or returning an order; the Cancellation and Return and Exchange Policy will apply.

8. Tamara and Tabby

Instalment-payment services through Tamara or Tabby are subject to each provider’s eligibility requirements, approval procedures, limits, and fees.

The service provider may ask the customer to verify their identity or provide additional information. ETEKET does not guarantee approval of an instalment-payment request and does not control the provider’s approval or rejection decision.

In the event of a return or cancellation, settlement will be processed in accordance with ETEKET’s policy and the conditions of the instalment provider used. The time required to update the instalment plan may vary depending on the provider.

9. Failed or Declined Payments

A payment may be declined or fail for reasons including:

• Insufficient funds.
• Incorrect information being entered.
• An expired card.
• The bank or payment provider declining the transaction.
• Failure to complete the verification code or authentication process.
• Restrictions on electronic or international transactions.
• Suspected unusual or fraudulent activity.

If a payment fails, the customer should verify the entered information, contact the bank, or try another payment method. A temporary authorisation hold may appear even though the order was not completed; the bank or payment provider determines how long it takes to release that hold.

10. Verification and Fraud Prevention

ETEKET or the payment-service provider may request additional information to verify the customer’s identity, ownership of the payment method, or the legitimacy of the transaction.

An order may be suspended or cancelled if verification cannot be completed or if reasonable indicators of fraud or unauthorised use are identified. If payment has been collected for a cancelled order, it will be refunded in accordance with the approved refund procedures.

11. Refunds

Refunds are returned to the original payment method used for the order after the cancellation or return has been approved.

ETEKET processes an approved refund within 14 business days. The customer’s bank or payment-service provider may require additional time for the amount to appear in the customer’s account.

If the original payment method is unavailable for a legitimate reason, we will contact the customer to arrange an appropriate alternative method after verifying their identity and ownership of the order.

For orders paid by cash on delivery, bank transfer, or cryptocurrency, the refund may be made through a bank transfer to a verified account in the customer’s name or through another method approved by ETEKET, depending on technical availability, the payment provider’s conditions, and applicable laws.

12. Protecting the Customer’s Account

The customer must not share verification codes, passwords, or card information with anyone. ETEKET will not ask the customer to send a complete card number or card security code by email or messaging applications.

If the customer suspects unauthorised use of a payment method, they must immediately contact their bank or payment provider and then notify ETEKET where the transaction relates to an order placed on the platform.

13. Contact Us

Trade Name: ETEKET

Legal Entity: NOVA PAZAR TRADING

Website: ETEKET.SHOP

Email:

Hello@ETKET.SHOP

Phone:

+971 58 115 0094

Emirate: Dubai, United Arab Emirates